Refund Policy

The short version

Talkuza is delivered digitally and instantly, so all sales are final and completed purchases are not refundable. If something goes wrong with your payment or with delivering your code, we fix that — see below.

Why sales are final

The moment your payment succeeds, we email you a single-use redeem code and your subscription access starts. A delivered digital code cannot be returned or un-delivered, so a completed purchase cannot be reversed. This policy is shown on the Pricing page and at checkout, before you pay.

What we will always fix

• Your code did not arrive. Check spam first, then contact support with your order number (TKZ-…). We will re-send the code or fix the delivery.
• You were charged but no code was issued. Contact support with your order number — we will deliver your code or put the payment right.
• Your payment failed. A failed payment issues no code and charges nothing. That is not a refund — nothing was taken. You can simply try again or use another payment method.

There is nothing to cancel

Talkuza never auto-charges you. You buy 1–12 months in advance, and when your months run out your access simply pauses until you choose to buy again. No recurring charge exists, so no cancellation is needed.

Suspension for abuse

If an account is suspended for breaking the Terms (for example sharing accounts or reselling codes), access ends immediately and the purchase is not refunded, as stated in the Terms.

Contact

Questions about a payment or a missing code: [email protected] or the contact form. Please include your order number (TKZ-…).